We searched long and hard to find items that were the type of high quality that we demand for our own kids. After receiving samples from all of the major manufacturers we chose a line of 100% cotton that is soft, durable and feels great to wear.

We guarantee you - and the little ones you're buying for - will love them!

Q: 2. Will the imprint fade or crack?

A: Unlike most of our competitors' who use a heat press to create custom imprints, all of our designs are printed directly onto the fabric.

This process actually dyes the fabric so the end result is extremely durable. No fading or cracking!

Q: 3. How should I wash the garments?

A: We recommend washing all of our garments in cold water and drying on low heat. Every garment includes washing instructions on the label for easy reference.

Q: 4. Can I customize my design?

A: Yes! We love working with our customers to create one of a kind clothes. Contact Us with your ideas and we'll see if we can create the perfect piece for you.

Q: 1. What payment methods are accepted?

A: Through the site we accept Visa, Mastercard and PayPal. When you choose PayPal you can debit from your bank account or use any of the major credit cards.

If you would like to order by phone we accept Visa and Mastercard. Call us at 1-877-878-1249.

Q: 2. Can I order by phone?

A: Yes. We accept phone orders if you are paying with a Visa or Mastercard. To pay with Discover, American Express or Diner's Club please pay online using the PayPal option.

If you would like to order by phone, call us at 1-877-878-1249.

Q: 3. Will I be charged sales tax?

A: Canadian orders shipping to an address in Ontario will be charged 8% PST. US and International orders will not be charged tax.

Q: 4. When will my credit card be charged?

A: Your credit card will be charged at the time you place your order.

Q: 5. What is your cancellation policy?

A: Orders are put through by our credit card processor almost immediately after being placed on the site. At that time we are charged our standard transaction rate. Therefore, all cancellations will be charged a 5% cancellation fee to cover our costs.

Q: 1. When will my order ship?

A: We aim to ship all orders within 3 days. Occasionally the garments we use are back ordered. If this happens, you will be notified about the anticipated shipping date.

Q: 2. How long will my clothes take to arrive?

A: Please allow 3 days for us to create your garment, and then 3-5 days for shipping. In general, most orders are received within one week of ordering.

Q: 3. Can I ship to an address outside the United States?

A: Yes! We are happy to ship to anywhere in the world.

Q: 4. Can I ship to a different address than my own?

A: Yes. At the time of checkout you will be asked for both your billing address and your shipping address. If you’d like us to ship your purchase directly to the recipient simply complete the shipping details at that time.

Q: 5. How much does shipping cost?

A: For more information on shipping costs, please see our Shipping Policies page.

Q: 6. How can I check my Order Status?

A: If you created an account at the time you placed your order, you can login and view your Purchase History. If you chose not to create an account, Contact Us and we'll look up the status of your order.

Q: 7. Do you offer rush shipping?

A: Due to the personalized nature of our products, we are unable to offer a rush service. All garments take approximately 3 days to create and then approximately 3-5 days more to arrive.

Q: 1. What is your return policy?

A: Personalized items can not be returned.

However, if we made a mistake when printing your clothing or there is a problem with the quality of the garment, we will immediately send you a replacement at no cost to you.

Non-personalized items such as pants and shoes can be returned for a refund if they are unused. Please note that there is a 5% restocking fee to cover the fact that we have to pay credit card fees even if we process a refund. Shipping costs will not be refunded.

Q: 3. Can I exchange a product?

A: Exchanges are not permitted on personalized products. For non-personalized items we would be happy to exchange any new, unused items. However, you will be responsible for all shipping costs.

Once we've received the original item we will contact you with information on the amount owing for us to ship the new item to you.

Q: 4. Can personalized products be returned or exchanged?

A: If we made an error when personalizing the item we will replace it at no cost to you. In all other circumstances personalized products will may not be returned or exchanged.

Q: 1. Do you offer gift wrapping and personalized gift cards

A: We would be happy to include a personalized gift message with your order. Simply include it on the order page. Sorry, at this time we are unable to offer gift wrapping.

Q: 2. Will an invoice be included with my gift purchase

A: Since many of our customers are gift givers, we've made it a policy not to include prices on the packing slip included with our shipments.

Q: 3. What if the person receiving the gift wants to return or exchange it?

A: Returns and exchanges of products will have to be handled by you, the gift giver. In order to process a return or an exchange we must be able to look up the specific order using your personal information. Therefore we'll need you to contact us with the last 4 digits of your credit card and your full name.

Q: 1. Do I have to create an account?

A: No, creating an account is optional. It’s a service that we provide to help repeat customers easily use our site.

Q: 2. What are the benefits of creating an account?

A: There are many benefits of creating an account:
- Express, One-Step Checkout
- Discounts and Promotions
- Saved Shopping Bag
- Viewable Order History
- Saved Wishlist

Q: 3. I’ve forgotten my password, how do I get a new one?

A: On the Account Login page there is a password recovery feature. Simply enter the email address you used when creating your account and your password will be emailed to you.

If you do not remember the email address you used please contact us and we'll look it up for you.

Q: 4 How do I receive or unsubscribe from your email ezine?

A: A few times a month we send out an ezine on new products, specials and articles we've added to the site. To be added to this list use the signup box located under the menu on every page.

To unsubscribe from our mailing list please use the unsubscribe link at the bottom of the last ezine you received from us. Or, contact us and we'll remove you.

Q: 5 How does DefineMeClothing.com use my personal information?

A: We believe very strongly in online privacy. At no time will we rent, share or sell your personal information. For more details please read our Privacy Policy.